RETURNS & EXCHANGES
OUR RETURN POLICY
We take great pride in the quality and craftsmanship of our products, If you are not completely satisﬁed with your purchase within the following stipulations, please return the item for an exchange or refund of the merchandise value.
Unopened and sealed can be returned for a full refund or exchanged within 30 days of the day you receive it.
Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.
Upon receipt of returned goods, MYST ULTRA PREMIUM FOOD reserves the right to deny refund if the merchandise does not meet return policy requirements.
For assistance please contact Customer Care or +46 707725181, Monday – Friday, 9 am – 9 pm (EUROPE TIME) and we will gladly assist you with the item youʼd like to return. Please note that upon receipt at our warehouse, returns may take up to 2 calendar weeks to process.
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly replace or take back that item for a full refund. To arrange to replace your product, please contact Customer Care or +46 707725181, Monday – Friday, 8 am – 5 pm. (EUROPE TIME)