FAQ

Orders, Payments & Returns

  1. HOW DO I PLACE AN ORDER?
    We made it incredibly easy yet quite safe and secure to place an order. MYST® store uses an easy, two-step checkout process that is also secure, Level 1 PCI compliant that uses 128 bit SSL certificates to keep your order details secure.
  2. DO I NEED AN ACCOUNT TO MAKE A PURCHASE?
    No, you may checkout without creating an MYST® account. We recommend MYST® accounts for expediting the order process, which allows for the pre-population of address and billing information for future shopping experiences on www.myst.gr
  3. HOW DO I CHECK THE STATUS OF MY ORDER?
    During the checkout process, we ask you to provide your mobile phone number so that we can inform you on your orderʼs status with emails and/or SMS notifications.
  4. IS SALES TAX APPLIED TO MY ORDER?
    If you are placing your order and the final delivery address is outside of the European Union, sales tax will not be added, but you may have to pay import fees and tax on arrival. Import fees vary widely across the world, so please contact your customs office for further details.If you wish to have your order shipped to a country in the European Union, Greek sales tax (called VAT) of 12% will be included in your order.
  5. WHAT ARE YOUR PAYMENT METHODS?
    We accept: Visa, MasterCar and American Express. Payment and delivery data are collected through the most technologically advanced codification systems (SSL) and our store uses a secure server and an ATW certificate to ensure maximum protection.
  6. ABOUT SHIPPING
    MYST® has a dedicated commitment to ensuring the safe, efficient delivery of our food products. To this end, we are constantly researching, developing and improving our FreshWave packaging system.Please click here to see our shipping information page for full shipping charge details.
  7. ORDER NOT DELIVERED YET
    Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. If your estimated delivery date has passed and you havenʼt received your order, contact us at [email protected] so we can help you further.
  8. RETURNS & EXCHANGES
    We take great pride in the quality and craftsmanship of our products, If you are not completely satisfied with your purchase within the following stipulations, please return the item for an exchange or refund of the merchandise value.
    Please click here to see if you meet return policy requirements.

Trees, Olives, Oil & Production

    1. HOW MANY OLIVES DOES IT TAKE TO MAKE A LITER OF OLIVE OIL?
      Generally it takes over 1,000 olives weighing between 4 and 8 kilograms to make one liter of extra virgin olive oil. A large tree can yield enough olives to produce 5 liters of olive oil.

    2. HOW MYST® OLIVE OIL PRODUCED?
      The journey of MYST® begins at the end of October, which is the ideal harvest period.At harvest, the olives are collected with great care and stored in crates to ensure their perfect condition. The pressing of the olives is strictly finalized within 24 hours from harvesting, in order to be conserved and maintain all their beneficial substances intact. The olives are cold-pressed in a technologically sophisticated 2-phase mill, without ever exceeding 27°C, resulting to an olive oil with exceptional aromas and taste.

    3. WHAT ARE THE NUTRITIONAL COMPONENTS?
      A tablespoon of olive oil contains 120 calories, 14 grams of fat, and no cholesterol. 77% of the fat in olive oil is monounsaturated, and 9% is polyunsaturated fat; 14% is vegetable-derived saturated fat. Virgin olive oils also contain the antioxidants beta-carotene and Vitamin E, as well as the phenolic compounds tyrosol and hydroxytyrosol.

    4. HOW DO I STORE OLIVE OIL?
      Olive oil should be stored in a cool, dark place. Properly stored, olive oil can keep for at least two years. It is, however, at its peak within a year of production, and is its most flavourful for the first two months.
      Olive oil should not be stored in the refrigerator. If chilled, olive oil will become cloudy and eventually solidify or crystallise. Should this happen, the oil is perfectly fine; just leave the oil at room temperature for a time to restore it to its natural state.

    5. IS IT SAFE TO EAT 24 KARAT GOLDEN FLAKES?
      YES! We infused the MYST® GOLD olive oil with 24 karats, eating 24 karats is harmless. The gold is considered “biologically inert,” meaning it passes through the digestive tract without being absorbed. Eatable gold as a food supplement is listed as E-175. We use exclusively CornucAupia Gold Leaf Manufacturing, Inc. for our products.
      Open Certification

Feel free to email us at [email protected] with any additional questions and comments.

Search www.myst.gr

SHOPPING BAG (0)

Special offer, you get 25% OFF on your order with code: SU25